Transportation Contract: Awake Travel acts solely as a platform (intermediary); flight reservations entail a direct contract with the airline. Cancellation Policies: Penalties for cancellations vary from 20% to 100% depending on the notification date; no cash refunds are provided, but a voucher, name change, or rescheduling is offered. No Show and Penalties: Failure to show up results in a 100% charge for activities; Awake Travel does not assume responsibility for external causes, flight delays, missed flights, illness, road problems, or any other situation preventing arrival at the agreed meeting point at the agreed time and date. Voucher Bonus: Awake may issue a voucher to reschedule the reservation or use it for another trip without forfeiting the deposit. The voucher is valid for four (4) months from its issuance. There will be no refunds for differences in the value of services. Reservation Rescheduling: You can only reschedule the reservation with a minimum advance notice of thirty (30) days before the trip start date. Reservation Modifications: Travelers are responsible for changes and associated fees; rescheduling is subject to approval and additional fees. Right of Withdrawal: The maximum term to exercise the right of withdrawal is five (5) business days, counted from the delivery of the goods or the signing of the contract agreed upon by the customer and Awake.Travel. It does not apply to trips booked at least 7 days before the start of the experience.

We invite you to review our terms and conditions at the following https://awake.travel/termsandconditions/

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